Finance & Economy

The return of travel and hospitality with Marriott's Stephanie Linnartz

January 13, 2021

The return of travel and hospitality with Marriott's Stephanie Linnartz

Stephanie Linnartz

Group President, Consumer Operations, Technology & Emerging Businesses Marriott

Marriott's Stephanie Linnartz discusses the current state of the hospitality industry and predictions for recovery.

On the latest Walker Webcast, Walker & Dunlop's CEO, Willy Walker, was joined by Stephanie Linnartz, Marriott's group president of consumer operations, technology, and emerging businesses, to discuss the current state of the hospitality industry, Marriott's response to the pandemic, and her predictions for the recovery.

A bit about each speaker:

Willy Walker
Willy Walker

Willy Walker is chairman and chief executive officer of Walker & Dunlop. Under Mr. Walker’s leadership, Walker & Dunlop has grown from a small, family-owned business to become one of the largest commercial real estate finance companies in the United States. Walker & Dunlop is listed on the New York Stock Exchange and in its first ten years as a public company has seen its shares appreciate over 800%.

Stephanie Linnartz

Stephanie Linnartz leads Marriott International’s consumer strategy, focused on both core hotel operations and new business ventures that deepen customer loyalty throughout the travel journey. She is responsible for a wide range of critical business functions, including all aspects of brand management, sales, marketing, revenue management, distribution, customer experience and innovation, information technology and digital. These responsibilities include oversight of Marriott Bonvoy™, one of the largest global loyalty programs, and some of the world’s most well-known hotel brands, including The Ritz-Carlton®, St. Regis®, The Luxury Collection®, Marriott Hotels®, Sheraton®, W® Hotels, Courtyard®, Residence Inn®, Westin®, Renaissance® Hotels, and Le Méridien®.

In addition, Stephanie is responsible for developing, incubating, and running new lines of business focused on driving consumer engagement. Under Stephanie’s leadership, the company launched a new home rental offering, Homes & Villas by Marriott International, and has expanded its consumer offerings to include travel categories beyond hotels, such as tours and activities, dining, and transportation.In recent years, she has received numerous industry accolades. Hotel Management named her one of the 30 Influential Women in Hospitality in 2017. She was honored by Brand Innovators as one of the 2018 Top 100 Women in Brand Marketing. In 2019, she joined Fast Company’s Impact Council in its inaugural year and was profiled as one of CNN’s 2019 Risk Takers.

Stephanie grew up in a hotel industry family and has spent her entire career working in hospitality. She worked at Hilton Worldwide in both operations and sales and marketing before joining Marriott International in 1997 as a financial analyst. Since then, she has worked in various roles within finance, revenue management, sales, marketing, brand management, technology and digital. Stephanie is a sought-after conference panelist at global industry events, including the World Economic Forum, where she sits on a board of CEOs and C-Suite executives representing a variety of industries across technology, financial services, and health care, focused on how technology and digital capabilities are shaping the future of business, government, and education. Stephanie is a graduate of the College of the Holy Cross, holds an MBA from William & Mary, and has completed additional graduate studies at the Norwegian School of Economics and Business Development. She is a member of the Marriott Board of Directors’ Inclusion and Social Impact Committee and the company’s Green Council. Stephanie also serves on the Board of Directors for The Home Depot Inc., the world’s largest home improvement retailer; the Board of Trustees for the College of the Holy Cross; and, as an Advisory Board member of both Fair Chance (a non-profit focused on transforming the lives of children living in poverty in the District of Columbia) and the Teach the World Foundation. Stephanie travels the world extensively, is passionate about fitness and wellness, and resides in the Washington, DC area with her husband and two children

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