Loan Servicing

Partner with dedicated, trusted advisors every step of the way

From loan servicing to monitoring property performance, our commitment to you endures through the life of your loan.

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What we do for you

While other loan servicers take a “call-center approach,” we provide the highest level of client service, with an expert analyst assigned to each loan in our portfolio — giving you a single point of contact and a trusted advisor should any servicing-related issues or questions arise.

Client Navigator, our loan servicing portal, provides current and comprehensive information about your loans financed through Walker & Dunlop.

Client Navigator Login

Loan administration

Our seasoned loan administration experts serve as your main point of contact and handle everything from payments, escrow accounts, and ARM adjustments to payoffs. 

Insurance compliance

Our licensed insurance compliance specialists are dedicated to assisting you promptly and effectively with all matters related to your insurance.

Asset management

Our asset managers are responsible for all aspects of property performance and property condition monitoring, including compliance with the loan documents.

Investor reporting

Our investor reporting experts ensure that you receive timely reporting on all matters related to the loans and portfolios you own. 

OUR approach

Your trusted loan advisor

Our servicing portfolio consists of thousands of loans, serviced for Fannie Mae, Freddie Mac, HUD, and many other capital sources. We are a rated servicer and currently hold a rating of CPS1- from Fitch.


loan servicing portfolio as of 12/31/23


GSE loan servicing portfolio in 2022


multifamily units
as of 12/31/22

It’s often difficult to reconcile escrows and pull statements on the transactions. Client Navigator does a great job of that.

Senior Property Accountant

Contact an expert

For comprehensive loan services, we are your go-to service provider. Talk with us today about your needs.


Our comprehensive CRE platform offers you both entity-level and property-level finance and advisory services.

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Specialties & Sectors

Affordable, multifamily, industrial, and more…you name it and we have the skills and expertise to handle it.

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